Privacy Policy

Your Privacy Matters

Our Commitment to Your Privacy

At acg67, we take your privacy seriously. This Privacy Policy explains in plain terms how we collect, use, store, and protect your personal information when you use acg67's online casino and sports betting services in Bangladesh. We are committed to maintaining the trust of every player on our platform.

By registering for and using acg67, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns, please contact our support team at [email protected]. This policy applies to all users who access our website, regardless of whether they play from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh.

Privacy at a Glance

Information We Collect

When you register and use acg67, we collect several categories of personal information to operate our platform effectively and comply with our legal obligations. The types of information we collect include:

• Identity Information: full name, date of birth, username, and a government-issued identification number required for account verification (KYC).
• Contact Information: email address and mobile phone number for account communication and transactional notifications.
• Financial Information: deposit and withdrawal records, preferred payment methods (such as bKash, Nagad, Rocket, Upay, or bank transfers), and transaction history denominated in BDT (৳).
• Technical Data: IP address, browser type, device type, operating system version, and session logs collected automatically when you visit or use acg67.
• Behavioral Data: game play activity, betting patterns, bonus usage, pages visited, and click-stream data within the acg67 platform.

We collect only the minimum information necessary to deliver our services, maintain security, and fulfil our compliance obligations. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information.

How We Use Your Information

acg67 uses the information we collect for specific, transparent, and lawful purposes only. We process your personal data to:

• Provide and operate our online casino and sports betting services, including cricket betting, slots, crash games, and live casino options.
• Verify your identity (KYC) and confirm that you are aged 21 or above as required under our responsible gaming obligations.
• Process deposits and withdrawals through supported payment methods such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa, and maintain accurate BDT (৳) transaction records.
• Deliver customer support, respond to inquiries, resolve disputes, and send transactional communications related to your account activity.
• Detect, investigate, and prevent fraud, money laundering, suspicious activity, and other security threats to protect both acg67 and its players.

Sharing of Your Information

acg67 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your information only in the following strictly limited circumstances:

• Service Providers: trusted third-party vendors who assist in operating our platform — including payment processors (bKash, Nagad, banking partners), IT infrastructure providers, and fraud detection services — who are contractually bound to keep your data confidential and use it solely to deliver services on our behalf.
• Legal Obligations: where we are required by applicable law, regulation, or court order to disclose information to regulatory authorities or law enforcement agencies.
• Business Transfers: in the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In every case of permitted sharing, acg67 implements appropriate contractual, technical, and organisational safeguards to protect the confidentiality and integrity of your personal information.

Cookies & Tracking Technologies

acg67 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate our website, personalise your experience, and analyse platform performance. Cookies are small text files placed on your device when you visit acg67. They help us remember your preferences, keep your session active, and understand how players navigate the site.

You may configure your browser settings to refuse or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of certain features of the acg67 platform, including your ability to stay logged in during a session.

Data Security

acg67 implements robust technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments with restricted access, regular security audits and vulnerability assessments, and industry-standard firewalls and intrusion detection systems.

While we take every reasonable precaution to protect your data, no online system can be guaranteed to be completely secure. In the unlikely event of a data breach that affects your rights and freedoms, acg67 will notify affected users promptly in accordance with applicable requirements.

Your Rights Over Your Personal Data

As an acg67 player, you hold the following rights with respect to your personal data held by us. To exercise any of these rights, please contact our support team in writing at [email protected]:

• Right of Access: you may request a copy of all personal data we hold about you.
• Right to Rectification: you may request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to Erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: you may request that we limit the way in which we use your personal data in certain circumstances, for example while a complaint is being investigated.
• Right to Object: you may object to the processing of your personal data for direct marketing purposes, and we will cease such processing immediately upon receipt of your objection.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to protect the security of your account.

Third-Party Payment Processors

To facilitate deposits and withdrawals in BDT (৳), acg67 partners with trusted payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. When you make a financial transaction, relevant payment data is transmitted directly to these providers through encrypted channels.

Each payment processor operates under its own privacy policy and data protection standards. acg67 is not responsible for the privacy practices of third-party payment providers. We encourage you to review their respective privacy policies before initiating a transaction.

Retention of Your Data

acg67 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying any applicable legal, accounting, or reporting requirements. For active player accounts, we retain account and transactional data for the duration of the relationship and for a reasonable period thereafter. Where you request account closure, acg67 will anonymise or securely delete your personal data, except where retention is required by applicable legal obligations (for example, financial transaction records may be retained for a period mandated by Bangladeshi banking and anti-money-laundering regulations).

Children's Privacy

acg67 is strictly an adults-only platform. Our services are not directed at, and are not intended to be used by, any person under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you believe that a minor has registered on acg67, please contact us immediately at [email protected].

Changes to This Privacy Policy

acg67 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or operational requirements. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent in-platform notice. Your continued use of acg67 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how acg67 handles your personal data, please contact our dedicated privacy support team. We are committed to resolving all privacy-related queries promptly and fairly.

Email: [email protected] — We aim to respond to all privacy enquiries within 5 business days. Our support team is available 24/7 and is familiar with the needs of players across Bangladesh, including Dhaka, Chittagong, Sylhet, and beyond.